Frequently Asked Questions
I am not living in the US, can I buy a SPECTRA?
Yes, but you just need to pay a little extra money to cover international shipping costs (The prices are as follows: SPECTRA Silver $100, SPECTRA Pro or Advanced $80, SPECTRA Mini $60, for most countries).
What is the width of each board?
SPECTRA Silver: 11" SPECTRA Pro & Advanced: 11.1" SPECTRA Mini: 9.5"
What is the speed mode in the app specific mean?
In WALNUTT eBoard Go, you can switch 3 different speed mode, basically, only the Top Speed is different. Beginner: ~ 6 mph Sport: ~ 11 mph Pro：~ 22 mph *
Is the SPECTRA waterproof?
All SPECTRA models are weather/water resistant, but do not fully submerge any board.
What could I do if my SPECTRA runs out of battery?
Because all SPECTRA models use in-hub motor systems, you can easily ride them just like a regular skateboard when the battery runs out, without feeling any resistance from hub motors. If you ride long enough, the Regenerative Braking technology will recharge your SPECTRA.
Can I bring the SPECTRA on airplanes or check-in?
SPECTRA's battery is within 100wh, which is the international limitation of battery products in airplane and it should be a carry-on. It also depends on the policy of local airports. Normally, domestic flights allow bringing such an electric product with motors while some of international flights do not. Please check with the airport and airline before you fly with SPECTRA.
Do I have to wear a helmet when I ride SPECTRA?
We would really recommend wearing a helmet, even if your state or country laws does not require it. Like we always insist, safety comes first!
Is there any other color could I pick?
If you are talking about SPECTRA eBoard, we have to say sorry for no other colors yet. However, we will have different colors for the WALNUTT Backpack.
Can I pay by installments?
Sorry, we do not accept installments at the current stage in production.
Where can I find the tech support if there is any issue with my SPECTRA?
You can always contact us in WALNUTT eBoard Go App, our Facebook page, our Instagram page, our website or shoot us an email: firstname.lastname@example.org.
Haven’t found your answer?
For after-sales services or related questions, please feel free to contact 24-7
Customer Happiness Team: email@example.com